Operations

Heather: Director of Operations

Heather is the Director of Operations for Improsynergies with 2, 860 units in his portfolio. Heather fundamental understanding of all positions from the ground up gives Improsynergies a holistic approach to everyday operations while providing a unique skill set and knowledge, directly leading to an added advantage over our competitors.

Heather has been successful in leading the budgeting process through extensive training and coaching of team members.  She is also skilled at identifying and correcting property deficiencies, while increasing overall occupancy and revenue. Heather has proven results with LIHTC, Compliance, Section 8, HUD, Senior Housing and Conventional markets. Her unique style of Leadership has contributed to the success and accomplishments of her team members throughout the portfolio.

Christine Lombardi: Sr Regional Manager

Christine Lombardi is the Sr. Regional Manager for Impro synergies. Christine began her Career with Impro synergies in 2014 as a Property Manager at one of our communities on the Treasure Coast.  Christine was promoted to regional manager and has since trained and guided other staff for success. She has a hands-on leadership style and specializes in troubled assets. Christine has a 100% success rate of turning properties around, building a strong team with longevity and working hand and hand with our Operational Team.  She has 29 years of knowledge with all state and federally funded housing programs, leads her teams with compliance knowledge and believes in cross training for all positions. She is superb at analyzing budgets, expenses, contracts, and deferred maintenance. Prior to Impro Synergies she worked for another LIHTC company for 10 years and a receivership company and helped rehabilitate sites that were in foreclosure. She has done lease up for new construction also.

Jillian Davis: Area Manager

Jillian Davis is the Area Manager of the North Florida Region at Impro Synergies. Ms. Davis joined this team as a Property Manager at a Northern Florida Community under Impro Synergies. Jillian’s successful endeavors quickly propelled her industry career to oversee more than 500 affordable housing apartment homes in the Northern Florida area. Jillian came to Impro Synergies with exceptional applications and knowledge in construction management, bookkeeping and accounting. Since beginning her profession in the affordable housing industry, Jillian has shown continued focus on community involvement, employee and resident retention and asset stabilization while maintaining principles and values of the companies’ policies and procedures. Jillian’s presence in the region has procured a well-established structure of individuals.

Joneil Jourdan: Sr Property Manager

Joniel Jourdan is a Sr. Property Manager for ImproSynergies, with 10 years of experience in roles as a Property Manager, Sr. Property Manager, and Compliance Specialist in multiple states. Joniel has vast experience with LIHTC, County BOND, HOME, Conventional, and Senior Housing. Joniel started with zero experience as a Property Manager and has been driven to grow and gain a plethora of knowledge within the industry. Joniel’s passion is motivated by her love to assist low-income families find an affordable forever home. Joniel enjoys interacting with residents and their families and strives to find resources for their everyday needs. Joniel is focused on expense reduction, resident retention, troubled asset stabilization, and ensuring all staff members are cross-trained and work as a team to accomplish all goals.